Emergency: call 911 or come directly
Billing & Health Records
Pay or ask about a hospital bill, request a receipt, or contact the Health Information team about copies and corrections to your medical records.
Protect your information. Use only approved St. Jude Hospital payment links and forms. Do not send card details, passwords or complete health records by ordinary email.
What Do You Need Help With?
Billing questions are handled by Patient Accounting. Requests for medical records are handled by Health Information.
Ask About a Bill
Contact Patient Accounting about charges, balances, estimates or receipts.
Request Health Information
Request a copy of your health information or authorise release to another person.
How to Pay a Hospital Bill
Have your invoice or account information available. Your payment is complete only after you receive an approved receipt or confirmation.
Online Payment
Status: [CONFIRM WHETHER ONLINE PAYMENT IS LIVE]
Patients may need an invoice number and other identifying information. Use only the official hospital payment page.
Pay in Person
Location: Business Office / Patient Accounts
Hours: Monday to Friday, 8:00 AM–4:00 PM, excluding public holidays.
Accepted methods: Cash and card payments.
Other Payment Options
[CONFIRM WHETHER PAYMENT BY TELEPHONE, BANK TRANSFER, KIOSK, QR CODE OR PAYMENT LINK IS AVAILABLE.]
Include approved instructions and fraud warnings for every method offered.
What You May Need
Invoice or account number · Patient’s full name · Date of birth · Contact information · Amount being paid · Payer’s name, if different from the patient · Approved payment method
Questions About Charges or Balances
Contact Patient Accounting if you need help with:
- Understanding charges on a bill
- Confirming a balance or payment
- Getting a receipt or account statement
- Correcting billing details
- Discussing insurance or third-party coverage
- Asking about an estimate before a planned service
- Reporting a payment that does not appear on your account
Business Office phone: +1 758 459-6700 ext. 6753
Email: [email protected]
Patients may also visit the Business Office to discuss an outstanding bill.
Coverage and Financial Counselling
Tell the hospital as early as possible if you have insurance, another source of coverage or concerns about paying your bill.
Insurance documents to bring:
Photo ID, insurance card or policy/member details, and any referral, approval or guarantee letter you have received.
Pre-authorisation requirements:
For planned care, check whether your insurer requires approval in advance and bring confirmation of any authorisation.
Financial counselling:
Contact Patient Accounts for help understanding expected charges, insurance coverage and your payment responsibilities.
Payment plans or assistance:
Ask Patient Accounts whether a payment plan or other assistance may be available. Any arrangement is subject to review and approval.
Receipts, Refunds and Payment Questions
Keep your payment confirmation until the transaction appears correctly on your hospital account.
Receipt or Statement
Request a replacement receipt or account statement from Patient Accounts.
Information needed: Patient name, contact details, date of service or payment, and invoice or account number if available.
Delivery method: Email or in-person collection.
Refund Request
[CONFIRM WHEN A REFUND MAY BE REQUESTED, APPROVAL PROCESS, DOCUMENTS, PAYMENT METHOD AND EXPECTED TIMELINE.]
Disputed or Missing Payment
Contact Patient Accounting with the receipt, transaction date, amount and payment reference.
Request a Copy of Your Medical Records
Patients may request access to their own health information through the hospital’s approved process. Records are released only after identity, authority and any required consent have been verified.
Complete the Request
State which information you need, the dates of care and how the information should be delivered.
Verify Identity and Authority
Provide approved identification and legal authority when requesting information for someone else.
Receive the Response
Health Information will confirm any fee, processing time and secure delivery or collection arrangements.
Health Information Request Form
Submit to: [email protected] or in person
Contact: [email protected] or +1 758 459-6754
Office location and hours: Monday to Friday, 8:00 AM–4:30 PM, excluding public holidays.
Choose the Information You Need
Examples may include:
- Discharge summary
- Clinic notes
- Laboratory results
- Radiology reports
- Medication or treatment information
- Operative or procedure reports
- Immunisation or other specified records
Requesting Information for Someone Else
The hospital must confirm that the person requesting information is authorised to receive it.
Patient: Government-issued photo ID and at least two patient identifiers.
Parent or guardian: Photo ID and proof of relation or legal guardianship.
Legal representative: Photo ID and documents confirming legal authority to act for the patient.
Deceased patient: Photo ID, proof of death, and documentation showing authority to act for the deceased or estate.
Sending records elsewhere: Written patient authorisation identifying the recipient; records are sent through an approved secure method.
Corrections, Fees and Privacy
The Health Information team can explain the correct form, documents, fees and delivery method for your request.
Request a Correction
If you believe information in your record is inaccurate or incomplete, submit a correction request.
Form or process: Submit a written request identifying the information to be corrected.
Evidence required: Provide any documents or information supporting the requested correction.
Review and response: We will review the request and other clinical entries to the appropriate clinical area when required. You will be advised of the outcome.
A correction request does not guarantee that the original entry will be changed.
Fees and Processing Time
Copying or preparation fee: $0.50 per page for paper records.
Electronic delivery fee: Free.
Expected processing time: Within 14 working days.
Urgent request process:
Contact the Health Information Management Department to discuss urgent requests.
Privacy and Secure Delivery
Health information is confidential. The hospital verifies identity, consent and the delivery address before release.
Do not submit clinical records through the general website contact form.
Billing and Records Questions
Keep public answers clear about which team handles each request and how the patient’s identity is protected.
Can I pay a bill without an invoice number?
Yes. Contact Patient Accounts for assistance. You may be asked for other identifying information so the correct account can be located.
How do I get an estimate before treatment?
Contact Patient Accounts for an estimate. The final amount may change depending on the services and treatment provided.
Can a family member collect my records?
Yes, if authorised. They must present a valid photo ID and written authorisation from the patient or legal representative.
Can I request only part of my record?
Yes. State the service, date range and specific documents you need so the request can be prepared accurately.
Where should legal, insurance or employer requests be sent?
Send requests to the Health Information Management Department. Appropriate patient consent or other legal authority must be provided before information is released.
Can I use this page to ask for medical advice?
No. Contact your care team about treatment questions. For urgent or life-threatening symptoms, call 911 or go to the Emergency Department.
Billing or Records Support
Use the contact for the service you need. Do not include card information or confidential clinical details in an ordinary email.
Patient Accounting
Payments, balances, charges, receipts, coverage and financial counselling.
Phone: +1 758 459-6700 ext. 6753
Email: [email protected]
Patients may also visit the Business Office to discuss an outstanding bill.
Health Information
Copies of medical records, corrections, consent and authorised release.
Phone: +1 758 459-6754
Email: [email protected]
Hours: Monday to Friday, 8:00 AM–4:30 PM, excluding public holidays.