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St. Jude Hospital

Emergency: call 911 or come directly

Augier, George Odlum Stadium

Billing and Payments

Billing and Payments helps patients with invoices, receipts, account statements, payments, cost questions and related financial information for hospital services at both St. Jude sites.

Three steps to manage a hospital bill

1

Bring the account information you have

Bring the invoice or receipt if you have it, along with the patient’s identification details and the date or service involved. If you do not have the invoice number, staff can use the available account and visit information to help identify the account.
2

Confirm the amount and what it relates to

Ask Patient Accounting or the Business Office to explain the invoice, balance, service charges, coverage information or cost estimate you need before making a payment or financial decision.
3

Keep the receipt or statement

Keep your payment receipt or account statement for your records, insurance or reimbursement needs. If a replacement is needed, contact Patient Accounting with the patient and payment details.

Visit Information

Before your visit

Bring the invoice number if available, patient identification details, the service date, and any insurance or other coverage documents relevant to the account. For planned treatment, contact Patient Accounting early if you need cost or coverage information.

On arrival

Staff will review the account information available, explain the amount due or the document requested, and direct you through the appropriate payment or account process.

During your visit

You can ask about invoices, balances, receipts, account statements, cost estimates, insurance or other coverage information, and whether any payment arrangement or assistance option is available for review in your circumstances. Any option must be confirmed by the responsible team before it is relied on.

Urgent or safety advice

Do not delay emergency care while trying to resolve a bill or payment question. Emergency patients are assessed and stabilised according to clinical need; billing questions can be addressed with Patient Accounting.

Billing and payment services may include

  • Invoice and account enquiries
  • Payment processing
  • Receipts and replacement-receipt requests
  • Account statements
  • Pre-treatment cost enquiries
  • Insurance and other coverage information
  • Accounts-receivable enquiries
  • Questions about payment arrangements or assistance that may be available for review
Service Details

How to Reach Us

Location
Patient Accounting / Business Office at George Odlum Stadium; billing support is also available at Augier. Ask reception to direct you to the active billing desk.
Operating Hours
Monday to Friday: 8:00 AM–4:00 PM. Contact Patient Accounting if you need to confirm service availability at a particular site before travelling.
Primary Contact
Patient Accounting Manager: +1 758 459-6700 ext. 6790 | +1 758 484-1141
Secondary Contact
Business Office: +1 758 459-6700 ext. 6753 | Cashier Booth: ext. 6701 | Accounts Receivable: ext. 6773
Email

Emergency?
Call 911 or come directly to the Emergency Department. It is open 24 hours.

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Contact

Questions About This Service?

Reach our team for appointments, referrals, or general enquiries.

Contact St. Jude Hospital