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Service
Medical Records and Health Information
Our Medical Records and Health Information team helps manage patient records, information requests, record updates, and related documentation. Your health information is handled with privacy and confidentiality at every step.
HOW TO ACCESS THIS SERVICE
Three steps to request records
Confirm what you need
Please identify the record you need, the date of your visit, the department, and the reason for the request. Clear details mean a faster response.
Submit identification and authorisation
Please bring valid identification, and any authorisation required if you are requesting records for someone else.
Collect or receive the record
Staff will advise you when your record is ready and how it can be collected or released. Please allow processing time.
CALL TO SCHEDULE
+1 758 XXX XXXX
Please call to confirm what is required before requesting records. | Email: [email protected]
Other Number
What to expect
Before your request
Please bring your identification, details of your visit, and any legal or written authorisation needed.
Privacy rules
Records are released only in line with hospital policy and privacy requirements. These rules protect every patient, including you.
Processing time
Some requests take time because records must be located, reviewed, completed, and approved for release. We work as quickly as we can.
Some requests take time because records must be located, reviewed, completed, and approved for release. We work as quickly as we can.
Some requests take time because records must be located, reviewed, completed, and approved for release. We work as quickly as we can.
Health information services may include
Patient information updates
Record completion support
Release of information
Clinical coding support
Health statistics support
LOCATION
Health Information / Medical Records Office Augier, Vieux Fort
HOURS
- Monday to Friday
- Hours to be confirmed
CONTACT
- +1 758 XXX XXXX